Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

About Bella Christie Jewellery

What is Bella Christie Jewellery known for?
Bella Christie Jewellery is known for bold statement jewellery and charm necklaces designed for everyday wear, layering, and self-expression. The brand focuses on modern, wearable pieces that can be styled casual or dressed up.

Who founded Bella Christie Jewellery?
Bella Christie Jewellery was founded by Bella, who began designing and selling jewellery at age 14. What started as handmade pieces sold at seaside markets has grown into a popular online jewellery brand.

Where is Bella Christie Jewellery based?
Bella Christie Jewellery is a UK-based jewellery brand and ships orders from the UK.

Is Bella Christie Jewellery a legitimate brand?
Yes, Bella Christie Jewellery is a UK-based online jewellery brand with a strong customer community and active presence on social media.

Where can I see real customer reviews?
Customer reviews are displayed on product pages and help new customers understand fit, style, and quality.

Products & Styling

What are charm necklaces and how do they work?
Charm necklaces feature a base chain with interchangeable charms that can be added or removed. Bella Christie Jewellery sells necklaces and charms separately so customers can customise their look.

Are charms included with the necklace?
With a build your own charm necklace, charms are sold separately. This allows you to personalise your necklace by choosing the charms that suit your style. Check out our Charm Bar here

How do I style a charm necklace?
Charm necklaces can be worn alone for a minimal look or layered with other chains for a bold, stacked style. Mixing gold and silver or adding meaningful charms creates a personalised look.

Can I wear Bella Christie Jewellery every day?
Yes, Bella Christie Jewellery is designed for everyday wear. However, to keep pieces looking their best, avoid contact with water, perfume, and chemicals.

Are your necklaces adjustable?
Many Bella Christie Jewellery necklaces include adjustable chains, allowing you to customise the length for layering and comfort. Always check the product description for exact measurements.

Orders and Shipping

How long does Bella Christie Jewellery take to ship?
Orders are shipped using Royal Mail’s 48-hour service. Processing times may vary during busy periods.

Do you offer international shipping?
International shipping availability depends on location. Please check the shipping options at checkout for up-to-date information.

Can I change my shipping address after ordering?
Address changes must be requested on the same day the order is placed. Please contact us as soon as possible.

Can I track my order?
Once your order has been dispatched, tracking information will be provided where available.

Gifting & Occasions

Is Bella Christie Jewellery good for gifts?
Yes, Bella Christie Jewellery makes an ideal gift for birthdays, anniversaries, and special occasions. Charm necklaces are especially popular as personalised gifts.

Can I send jewellery directly as a gift?
Yes, you can ship your order directly to the recipient’s address. Be sure to enter their details at checkout.

Do you offer gift cards?
Yes, Bella Christie Jewellery offers digital gift cards, which are delivered by email within 24–48 hours. Shop them here.

What jewellery makes the best birthday gift?
Statement necklaces and charm necklaces are among the most popular birthday gifts, as they are versatile and easy to style. You can check out our top gift picks here.

Returns, Exchanges & Repairs 

What is your returns policy?
You may return eligible items for a refund. Please refer to our full returns policy for details and conditions.

Can I return earrings?
Due to hygiene reasons, earrings are non-returnable.

Do you offer jewellery repairs?
Yes. If your jewellery breaks within 30 days and it was not caused by force, we are happy to repair it free of charge.

What if my jewellery breaks due to accidental force?
If damage occurs due to force, we cannot offer a replacement or refund, but we may provide a goodwill discount code.

Payments & Refunds

How long does it take to receive a refund?
Once we receive your returned item, we will process your refund as quickly as possible.

Where is my gift card?
Gift cards can take 24-48 hours to arrive. If it hasn’t come through after this time, please contact us, and we will chase it up.

Jewellery Care & Materials

What materials are Bella Christie Jewellery pieces made from?
Material details vary by product and are listed on each product page.

Why is my gold jewellery tarnishing?
Tarnishing can occur when jewellery comes into contact with water, perfume, lotions, or chemicals. Proper care helps reduce tarnishing.

How do I look after my jewellery?
Store jewellery in a dry place, avoid moisture and chemicals, and clean gently with a soft cloth. For full guidance, see our jewellery care guide.

Can I wear my jewellery in the shower or swimming?
We do not recommend wearing jewellery in water, as this can cause tarnishing or damage over time.

We recommend reading our full jewellery care guide here.

Just dropped... can we tempt you?

Aurora Earrings

Aurora Earrings

£30
£30
Star Earrings

Star Earrings

£35
£35
Brooke Earrings

Brooke Earrings

£42
£42
Brooke Necklace

Brooke Necklace

£65
£65

Wear It Your Way – @BellaChristieJewellery

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