Frequently asked questions

Bella Christie Jewellery is known for bold statement jewellery and charm necklaces designed for everyday wear, layering, and self-expression. The brand focuses on modern, wearable pieces that can be styled casual or dressed up.

Bella Christie Jewellery was founded by Bella, who began designing and selling jewellery at age 14. What started as handmade pieces sold at seaside markets has grown into a popular online jewellery brand. Read Bella's story.

Bella Christie Jewellery is a UK-based jewellery brand and ships orders from the UK.

Yes, Bella Christie Jewellery is a UK-based online jewellery brand with a strong customer community and active presence on social media.

Customer reviews are displayed on product pages and help new customers understand fit, style, and quality.

Our jewellery is made from 18k gold filled, 18k gold plated and 925 sterling silver. The exact material for each piece is listed on its product page.

Yes, Bella Christie Jewellery is designed for everyday wear. However, to keep pieces looking their best, avoid contact with chlorine, perfume, and chemicals.

Our jewellery is waterproof but not chemical-resistant, so we recommend taking it off before showering or swimming. Soaps, shampoos, chlorine and other chemicals can gradually wear away the plating.

Tarnishing happens when plating is worn away by chemicals such as soaps, lotions, perfume, chlorine and cleaning products. Taking your jewellery off before showering, swimming, sleeping or sport, and storing it dry in our tarnish free pouches, helps it last much longer.

Avoid soaps, lotions, perfume, chlorine and cleaning products, remove your jewellery before sleeping, sport or bathing, store it in a dry pouch or box, and clean it gently with a soft cloth after wear. For full guidance, see our jewellery care guide.

Charm necklaces feature a base chain with added charms, some can be detachable, so read the description! Bella Christie Jewellery sells necklaces and charms separately so customers can customise their look.

With a build your own charm necklace, charms are sold separately. This allows you to personalise your necklace by choosing the charms that suit your style. Check out our Charm Bar.

Many Bella Christie Jewellery necklaces include adjustable chains, allowing you to customise the length for layering and comfort. Always check the product description for exact measurements.

Charm necklaces can be worn alone for a minimal look or layered with other chains for a bold, stacked style. Mixing gold and silver or adding meaningful charms creates a personalised look. Check out our socials, email newsletters or BCJ blogs for stacking help and inspo! 

Measure a ring you already own by checking its inside diameter in millimetres, or measure your finger with a strip of paper or string and match it to a size chart. For the best fit, measure at the end of the day and avoid extreme temperatures. If you're between sizes, choose the larger one, and if you're still unsure, a local jeweller or our team can help.

Orders are shipped the next working day and posted tracked 48h with Royal Mail. UK orders arrive in 2–4 working days; EU and international orders take 5–12 working days.

Yes. All orders are shipped with tracking, and you'll receive an email with your tracking details once your order has been dispatched.

Yes. EU and international shipping is £13, with delivery taking 5–12 working days; customs or taxes may apply depending on your country. US orders include a flat $55 fee at checkout covering tax, postage, handling and customs.

Address changes must be requested on the same day the order is placed. Please contact us as soon as possible.

We offer free UK shipping on orders over £80, as well as our “Buy 3 Items & Get 10% Off” promotion.

Only one discount code or promotional offer can be used per order. Promotions cannot be combined with other discount codes, free shipping offers, bundle discounts, or automatic promotions unless otherwise stated, and don't apply to sale items, limited edition items, or pre-made bundles unless the product page says so.

Discounts cannot be added after purchasing. If your order qualifies for more than one offer, checkout automatically applies the highest-value offer only.

Yes, Bella Christie Jewellery makes an ideal gift for birthdays, anniversaries, and special occasions. Charm necklaces are especially popular as personalised gifts.

Yes, you can ship your order directly to the recipient’s address. Be sure to enter their details at checkout. There is an option for a gift box at checkout, if not purchased they will arrive in a BCJ tarnish proof buttoned pouch.

Yes, Bella Christie Jewellery offers digital gift cards, which are delivered by email within 24–48 hours. Shop gift cards.

Statement necklaces and charm necklaces are among the most popular birthday gifts, as they are versatile and easy to style. Check out our top gift picks.

You can return items within 25 days of delivery if they are unused, in their original packaging and with proof of purchase. Contact us for return instructions; return postage is the customer's responsibility unless the item is faulty. Refunds are issued after inspection. See our full returns policy.

Once we receive and inspect your returned item, we will process your refund as quickly as possible.

For hygiene reasons, earrings are not returnable. Custom items and tarnished or damaged jewellery also can't be returned.

Yes. If your jewellery breaks or develops a fault within 25 days of your order, contact us with your order number and a photo of the issue. Depending on the circumstances, we'll offer a free repair or replacement.

If damage occurs due to force, we cannot offer a replacement or refund, but we may provide a goodwill discount code.